1. Proactiveness
Ensuring that services are initiated and facilitated by the provider, with timely communication to inform citizens when they are eligible or due to avail a service. This includes proactive alerts, such as notifications, SMS, or calls, to address associated risks or necessary actions, while also anticipating user needs and resolving them before they become problems.
2. Real-time monitoring
Continuously tracking service performance and user interactions to enable immediate responses
3. Timeliness
Ensuring services are delivered in a timely manner, respecting users’ time.
4. Quick decision-making]
Ensuring that decisions can be made efficiently and timely to respond to user needs and changes in service requirements.
5. Human-Centered Mindset
To prioritize understanding and addressing citizens' needs, ensuring services are empathetic, adaptable, and focused on delivering meaningful user experiences.
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