Transforming Public Services - Citizen-Centric Service Delivery Maturity Model
Focus Area
EASY TO USE
EASILY ACCESSIBLE
PROACTIVE And RESPONSIVE
OPTIMISED
EMPOWERING
TRUSTWORTHY
SEAMLESS & STANDARISED
CONSISTENT AND RELIABLE
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Anonymous said...
This is aa test comment . 30-01-2025 10 Am
January 30, 2025 at 10:21 AM
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Easily Accessible
1. Minimizing digital divide Ensuring that all citizens, regardless of their digital skills or access to technology, can access services....
1. EASY TO USE
Sub Area 1. User-focused approach Designing services based on the needs, experiences, and feedback of users 2. Behavior/Communication ...
Proactive & Responsive
1. Proactiveness Ensuring that services are initiated and facilitated by the provider, with timely communication to inform citizens whe...
1 comment:
This is aa test comment . 30-01-2025 10 Am
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